6 months ago
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The infuriating truth behind elevator buttons



#test #biology #office elevator #lift #Science & Technology
The elevator buttons in our office building are slowly driving us all insane. We dropped everything to figure out what was going on and a little science happened along the way.
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What are the very worst buttons in your life?

by Verge Science 6 months ago

I emailed the OTIS elevator company you mentioned to let them know of this video because I was curious what the reaction might be. They responded promptly and politely with the following:

"Thanks for the video link! It’s an interesting story and you probably noticed that the cause of the buttons not behaving properly was the security system, in this particular building. I can easily imagine this happening in other buildings, with similar security systems.

"The thing is, Otis does not install security systems and has nothing to do with how well they work. It’s up to the party/parties that install the security system to ensure that the algorithms they incorporate work properly. It’s clear that in the case depicted in the video that the third party security system’s configuration was the problem, and not the elevator buttons. The responsibility for fixing this situation would be with the third party that installed the security system, whomever that might be.

"Unfortunately, if a passenger is unaware of the fact that the security system has disabled the elevator’s button, the natural assumption would be that the button is faulty. I’d be banging on that button too, if it were me!

"In the years that I’ve worked for Otis, I’ve never heard reports of button failures. I’ve heard of buttons being broken by vandalism or being struck by a cart or heavy object. I’ve heard of cases, with our older operating panels being pried open and the wiring manipulated, as a prank, so that the buttons no longer send people to the floors that’s indicated on their label. Our newer operating panels are nearly impossible to open without special tools.

"Of course no mechanical device is 100% foolproof, and I’m sure that our buttons have had their failures, but they are very rare. I am aware of many initiatives to improve Otis elevators, but button reliability is not one of them. Have you experienced an elevator button failure?

"Big changes are coming for elevator buttons, by the way! Otis has a new system called CompassPlus® Destination Dispatch, where a user will enter their floor number on a kiosk in the building lobby and the passenger will be alerted to which elevator to enter. Once inside the elevator, there will not only be no need to press a button, but there won’t even be a button! Since you told the dispatching system, at the kiosk which floor you want, it will automatically take you there. There are versions of this system where you can enter a desired floor, on your smart phone. This is the future of elevators!

"I hope this answers your question. Feel free to follow up and thanks for contacting Otis!!

"Teddy"

by Jay is Jay 6 months ago

I clicked because I hoped for the mysteries of the “door close” button to be revealed.
Damn.

by Broken Wizards 6 months ago

"They should've hired a copy edititor!" We stan

by babahu15 6 months ago

I learned more about The Verge's Elevator security system than about elevator buttons

by Daniel 301 6 months ago

There was one clip in here that really made me feel the need to hop into the comments and remind everyone:

Do not climb out of an elevator stuck between floors unless a qualified engineer has confirmed that it is safe to do so.

Do not climb out of an elevator stuck between floors unless a qualified engineer has confirmed that it is safe to do so.

Do not climb out of an elevator stuck between floors unless a qualified engineer has confirmed that it is safe to do so.

Do not climb out of an elevator stuck between floors unless a qualified engineer has confirmed that it is safe to do so.

Do not climb out of an elevator stuck between floors unless a qualified engineer has confirmed that it is safe to do so.

Do not climb out of an elevator stuck between floors unless a qualified engineer has confirmed that it is safe to do so.

ONE MORE TIME

Do not climb out of an elevator stuck between floors unless a qualified engineer has confirmed that it is safe to do so.

It's kind of a bad idea to stick your torso in a giant pair of mechanic scissors.

by Jema 6 months ago

this is a passive aggressive video to get back at their management, brilliant

by XerosXIII 6 months ago

"The infuriating truth behind elevator buttons ": talk about a specific situation the most people never saw and not about elevator buttons.

by Magnum 6 months ago

In the future:

Me: “Siri take me to the 18th floor. “

Siri: “Sure I can open your Tesla’s door.”

by A J 6 months ago

1990s: i bet the world will have peace in the future

2019: argument about elevator buttons

by Coco 6 months ago

I love how they got so frustrated with their elevator buttons at work that they made a video about.

by SkorpionMarauder 6 months ago

"Go hire a copy editetidor"
oml that got me laughing so hard

by Pengu Penguin 6 months ago

LOL i like how at it says "Elevevator" on the sign he's holding, but on the sign afterwards it says "Elevator".

by Raindrop 6 months ago

I'm a retired elevator repair man, 25 years. It's your security system. Card readers are notorious for this. Call a repair man.

by Ryoki Nor 6 months ago

Confucius says: “Take the stairs”. 😂

by ozzyg82 6 months ago

They legit just made this video so that everyone at the verge would be able to learn how to use that one elevator

by N the Otaku 6 months ago

“Go find a copy editeditor!” 😂 TELL THEM

by sourgreendolly 6 months ago

Better title: “we discover that whoever designed our elevator didn’t care”. The problem is whoever designed this system didn’t do any user/behavior research. They slapped a few things together without any testing. There exists an elevator design that allows for security and a great UX, but the decision makers (the people who bought the elevator) don’t care and neither does the company because the elevator has already been sold. Good on you for figuring it out. :)

by sikhswim 6 months ago

Sounds like building management failure to inform tenants on "complete" elevator operating procedures.

by Comment 200 6 months ago

Mp3 Download

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